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COVID-19, Coronavirus Information and Protocol

Below is information to help guide you whether you are coming in for a medical essential appointment or simply would benefit from additional resources.

Please note, this page will be continuously updated to reflect any changes to our policy and procedures.


Medical Essential Appointments

Due to the Michigan “Stay Home, Stay Safe” order currently in place until May 28, Clarkston Dermatology is open daily for essential medical conditions


  1. All paperwork, insurance verification, and co-pay payments must be completed prior to your visit.
  2. Only the patient will be permitted for each visit; one additional person will be allowed for minor or handicapped patients.
  3. When you arrive to the parking lot, please remain in your vehicle and call or text our office at (248) 620-3376 to be cleared to proceed to your scheduled appointment.
  4. Symptom screenings are being conducted prior to entering our office. Masks or other face coverings will be required for entry and to be worn during the duration of your visit.
  5. All visits will be done with the minimal amount of close contact with staff or other patients, including no check- in or check-out and without the use of a waiting room.
  6. Each staff member and provider will be dressed with protective gear and every patient room will be extensively sanitized and cleaned before and after each use.

If anyone is experiencing any of the following symptoms, we ask that they reschedule their appointment: Cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell. Or if they traveled in the past 2 weeks or have had known or possible exposure to COVID-19


Cosmetic Appointments

 While we would LOVE to help you look and feel your best in-person during this time, we are adhering to the orders in place that prohibit elective/non-essential services to be performed.


In the meantime, complimentary virtual consultations are available through our safe and secure telemedicine platform to:


  • discuss your treatment goals
  • answer questions about products and procedures you are interested in
  • refresh your skincare regimen, and more!


You will have a plan ready for action when the time comes!



Schedule a virtual cosmetic consultation by June 1, 2020 and take

15% OFF your next in-office cosmetic service or product purchase

*limit one per patient; cannot be combined with any other offer or discount




Telemedicine & Virtual Visits

Virtual Visits remain available to you:

We are happy to offer telemedicine to our patients through our safe and secure platform, Azova, during this challenging time. The process is simple and accessible to just about everyone. Our providers are available and eager to continue your dermatologic care.

  1. To schedule an E-Visit 💻:
  2. Go to
  3. Choose Your Provider
  4. Select your appointment type and click “Book Now”
  5. Create an Azova account
  6. Follow the registration steps and submit
  7. Your provider will contact you to start your virtual visit!


Key information about COVID-19

What is COVID-19?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.


How does COVID-19 spread?

The virus that causes COVID-19 is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet).

COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in many affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Learn what is known about the spread of newly emerged coronaviruses.


What are the symptoms?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

Children have similar symptoms to adults and generally have mild illness.

This list is not all inclusive. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

How can I best protect myself?

Know how it spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

Wash your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

Cover your mouth and nose with a cloth face cover when around others

  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • The cloth face cover is meant to protect other people in case you are infected.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

Cover coughs and sneezes

  • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect


Additional Resources